Technical Support

3.0

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

Philippines

Provide first-level technical support to end-users via phone, email, or ticketing systems.
Troubleshoot and resolve issues related to hardware, software, networks, and peripherals.
Assist in system/application installations, configurations, upgrades, and routine maintenance.
Support IT infrastructure (workstations, servers, printers, mobile devices, etc.).
Escalate complex technical issues to senior specialists or system administrators.
Monitor system performance, availability, and security alerts.
Document incidents, solutions, and technical procedures for knowledge sharing.
Provide training or guidance to users on IT systems and applications.
Assist in implementing IT policies, standards, and security protocols.
Participate in IT projects (e.g., system rollouts, migrations, upgrades).

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