We are looking for a Customer Service Representative (Inbound) to support a high-volume automotive dealership by handling inbound calls from customers looking to schedule service appointments, ask questions about their vehicles, and follow up on existing service work. This is a fully remote role following a US Eastern Time schedule.
This role requires strong customer service instincts, the ability to stay calm and professional under volume, and the discipline to accurately log every interaction. If you are a clear communicator who takes ownership of the customer experience from the first hello to the confirmed appointment, this role is a strong fit.
Why You'll Want to Join
- You will be paid in USD (bi-monthly: every 15th and 30th)
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
- Stable, full-time role with consistent volume and a clear daily structure
- Be part of a growing automotive group with a high-volume service operation
What You'll Work On
Inbound Call Handling and Customer Service
- Answer inbound calls from customers regarding vehicle service appointments, service status updates, and general dealership inquiries
- Provide professional, clear, and friendly communication throughout every interaction
- Handle customer questions accurately and route complex or escalated issues to the appropriate team
- Manage high call volume consistently throughout the day while maintaining quality and accuracy
Appointment Scheduling and CRM Management
- Use Xtime to schedule, reschedule, and confirm service appointments based on customer needs and availability
- Log all customer interactions accurately and consistently in Tekion CRM
- Maintain clean, up-to-date records across all customer touchpoints
Communication and Tools
- Handle all inbound calls through the Elevate VoIP system
- Follow communication standards and dealership scripts throughout every interaction
- Send follow-up texts or emails to customers as needed to confirm appointments or share service updates
What You Bring
- Fluent, clear English with a neutral or US-friendly accent; your spoken English must be excellent
- Previous call center or customer service experience, inbound experience strongly preferred
- Comfortable managing high call volume consistently throughout the workday
- Tech-savvy and able to learn new software quickly including Elevate, Xtime, and Tekion
- Reliable internet connection, a headset, and a quiet work environment
- Available to work full-time Monday through Friday on US Eastern Time hours
- Calm under pressure, detail-oriented, and professional in all customer interactions
Nice to Have
- Experience working with a car dealership or in a vehicle service environment
- Familiarity with Elevate VoIP, Xtime, or Tekion CRM
- Experience with inbound call management or appointment scheduling in a service environment
How to Apply
Please include:
- Your updated resume
- A short Loom video (1 to 2 minutes) introducing yourself, describing your call center or customer service experience, and giving an example of how you handled a difficult or high-pressure customer interaction
Only candidates who submit a Loom video will be moved to the next step of the hiring process.
If you are a strong communicator who takes pride in delivering a smooth customer experience and can stay professional and accurate under volume, this role gives you a stable remote position with consistent work and a team that values reliability.
