Merchant Onboard Analyst, SPX Express

2.7

Job Type   /   Job Level

Full-time   /   Senior Executive

Company Location

Philippines

Job Description

Key Responsibilities:

Manage end-to-end merchant onboarding, from account setup to go-live readiness
Validate merchant requirements, documentation, and system configurations
Coordinate with sales, operations, and product teams to ensure timely onboarding
Track onboarding progress and identify bottlenecks or delays
Ensure data accuracy across systems and tools
Support merchants during onboarding by addressing questions and providing guidance
Monitor onboarding KPIs such as activation rate, time-to-live, and onboarding completion rate
Continuously improve onboarding workflows and documentation
Identify opportunities for automation and process standardization

Requirements

Qualifications

Bachelor’s degree in Industrial Engineering, Business Administration, or a related field
1–3 years of experience in operations, onboarding, or account setup roles
Strong attention to detail and process-oriented mindset
Good communication and coordination skills
Comfortable working with data and spreadsheets (Excel/Google Sheets)
Experience in e-commerce, marketplaces, or tech platforms is a plus

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