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Technical Support Representative

Metacom Careers

3.1
46 reviews
Metacom Careers
Job Type   /   Job Level
Full-time   /   Junior Executive
Company Location
Philippines
Description

  • Provide first-level technical support to clients via phone, email, or chat.
  • Diagnose and troubleshoot hardware and software issues effectively.
  • Document customer interactions and technical issues in the support ticketing system.
  • Collaborate with other teams to resolve complex technical problems.
  • Educate customers on product features and best practices.

Requirements

  • Educational Qualifications: Bachelors degree in a relevant field or equivalent experience.
  • Experience Level: 1-3 years in a technical support or related role.
  • Skills and Competencies: Strong communication and interpersonal skills.
  • Skills and Competencies: Ability to work well under pressure and manage time effectively.
  • Qualities and Traits: Problem-solving mindset and a customer-oriented approach.
Jobs in Philippines   »   Jobs in Taguig, National Capital Region, Philippines   »   Technical Support Representative

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