The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an Application Support Engineer - Associate, you will play a pivotal role in delivering outsourced solutions and supporting clients across various functions. Within our Managed Services practice, you will help organizations streamline operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. Your expertise in project management, technology, and process optimization will be crucial in delivering quality services to clients.
As an Associate, you will be driven by curiosity and contribute reliably to your team. You will adapt to working with diverse clients and team members, each presenting unique challenges and scope. Every experience is an opportunity to learn and grow, taking ownership to consistently deliver work that drives value for our clients and success as a team. You will build a personal brand, opening doors to more opportunities within the firm.
In this role at PwC Acceleration Center India, you will focus on transitioning and running services, managing delivery teams, programs, and performance risks. Your work will involve continuous improvement and optimization of managed services processes, tools, and services, fostering a culture of growth and innovation.
Responsibilities
- Supporting client engagement by managing and optimizing managed services processes
- Collaborating with delivery teams to enhance operational performance and efficiency
- Utilizing project management skills to streamline operations and reduce costs for clients
- Engaging in process improvement initiatives to drive continuous service enhancement
- Applying automation frameworks to improve service delivery and operational excellence
- Analyzing data to identify patterns and inform strategic decision-making
- Participating in the design and development of business process automation solutions
- Assisting in the planning and execution of deliverables to meet client expectations
- Troubleshooting performance issues to maintain service quality and reliability
- Contributing to the development of workflow automation to optimize service management
- Engaging with stakeholders to gather requirements and manage service level agreements
- Supporting the transition and management of services to align with client needs and objectives
What You Must Have
- At least a Bachelor's degree & 2+ years of Experience in L2 Application & Product Support role
- Experience working in regulated environments with strong SLA, audit, and compliance requirements.
- Oral and written proficiency in English required
What Sets You Apart
- Excelling in automation framework design and development
- Demonstrating proficiency in business process automation (BPA)
- Utilizing operational performance management (OPM) strategies effectively
- Engaging in service level management to enhance client satisfaction
- Implementing process optimization for improved efficiency
- Participating in digital transformation initiatives
- Applying troubleshooting skills to enhance performance
