Job Description
Key Responsibilities ? Provide L1 and L2 technical support for system, software, and network-related issues. ? Perform installation, configuration, and maintenance of Windows and Mac OS devices. ? Manage and support Active Directory, O365, Azure, VPN, Citrix, and MDM environments. ? Execute PC imaging, configuration, data restoration, and user profile setups. ? Monitor and manage systems using SCCM, Lansweeper, and Symantec Endpoint Protection. ? Handle IT support tickets through ServiceNow, HP Service Manager, or other ITSM tools. ? Ensure infrastructure stability and security through proactive monitoring. ? Collaborate with cross-functional teams to resolve escalated issues efficiently. ? Support multi-factor authentication (MFA), remote connectivity, and secure printing setups. ? Assist in network troubleshooting, shared folder access, and user account management.
