Sales & Tenant Support Coordinator (Remote)

WME Solutions helps organizations transform their operations to achieve greater clarity, efficiency, and measurable results. As certified monday.com consultants, we design and implement tailored workflows, dashboards, and automations aligned with each client's goals. Operating globally, we combine technical platform expertise with practical business insight to deliver strategic consulting, hands-on implementation, training, and ongoing support.

Overview

We're hiring a Sales & Tenant Support Coordinator to support the sales operations and tenant services of one of our UK-based clients in real estate.

You will be the first point of contact for inbound sales enquiries — qualifying leads, keeping the CRM clean, and escalating urgent requests so sales executives only handle qualified opportunities. You will also manage a dedicated tenant support line, monitoring and responding to incoming requests, following documented SOPs to handle remote access, fire alarm, and emergency escalations promptly and accurately.

Engagement

Starts as a 5-month project, with extension possible based on performance and fit.

Core Responsibilities — Sales & Lead Qualification

• Respond to inbound enquiries within 2 hours during working hours
• Handle enquiries from WhatsApp Business, shared inbox, website forms, listing platforms, and phone calls
• Use approved scripts to reply professionally and consistently
• Qualify leads by collecting key details when relevant: unit size, location, move-in date, business type
• Log and update all leads accurately in the CRM
• Escalate urgent requests (e.g., same-day viewing) immediately to the sales executive team

Core Responsibilities — Tenant Support Line (Remote)

• Monitor a dedicated platform for incoming support requests and respond promptly within 10 minutes
• Follow documented SOPs to verify requester details, log incidents, and escalate when necessary
• Take remote actions via laptop following clear, pre-defined procedures
• Accurately document all incidents and actions taken in the system
• Handle escalations related to remote access, fire alarm alerts, and emergency line requests

Requirements

• Experience in lead qualification, sales support, or CRM administration
• Highly organised, detail-oriented, and reliable
• Comfortable handling high enquiry volumes and fast turnaround
• CRM experience (monday.com / HubSpot / similar)
• Real estate / property / B2B sales support experience is a plus
• A smartphone (iOS or Android) and a laptop with reliable internet, both accessible during the shift
• Excellent spoken and written English (important): you'll communicate with UK prospects via WhatsApp, email, and phone, so your English must be clear, professional, confident, and easy to understand for UK callers

Nice to Have

• Occasional help replying to outbound campaign responses using predefined scripts
• Basic scheduling assistance when needed
• Customer service or emergency handling experience

Working Details

Hours are currently scheduled across 5 days:

• Monday, Wednesday, Thursday: 10:00 AM – 7:00 PM UK time
• Saturday & Sunday: 8:00 AM – 7:00 PM UK time

The successful candidate should be flexible, as days and hours may shift based on business needs.

Location: Remote (preference for candidates based in the Philippines or nearby time zones to align with our existing team and working rhythm).

Start: ASAP

Apply exclusively via the application form linked in this post.