Assist customers with inquiries via phone, email, and chat channels.
Provide accurate information regarding products and services offered.
Resolve customer complaints and issues efficiently.
Schedule appointments and maintain records of customer interactions.
Participate in team meetings to discuss common challenges and solutions.
Requirements
Educational Qualifications: High School Diploma or equivalent.
Experience Level: Junior (02 years).
Skills and Competencies: Proficient in English Language, Exceptional Customer Service skills, Scheduling proficiency, Strong Problem-Solving abilities.
Qualities and Traits: Excellent communication skills, Empathetic attitude, Ability to work in a team-oriented environment.
Working Conditions: Office setting with the possibility of remote work options.
