GBS Sales Resolution Group-5

UPS

2.7

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Philippines

직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.

Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.

직무 설명:

Job Summary

We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.

Key Responsibilities

Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.

Account Management Support: Assist with account-related inquiries and coordination.

Shipping & Tracking Services: Provide guidance and updates on shipment status.

Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.

Operational Support: Handle additional account and shipment requirements to ensure smooth operations.

Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Qualifications

High school diploma, GED, or international equivalent

Strong verbal and written communication skills

Excellent problem-solving abilities

직원 유형:

정규직

UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.

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GBS Sales Resolution Group-5

UPS

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