Team Manager

Qualifications:

• Availability of US Visa is desirable
• Willingness to work on night shift
• Must be willing to work onsite
• Completed at least 2 years in college with no backsubjects

Essential Skills:

• Experience in US retirement, annuities, and securities industry space is mandatory
• Strong client management, leadership, people management, and communication skills
• Familiarity with project management practices and processes
• Exposure to process modelling techniques is essential
• Intermediate to advanced skills in word processing, spreadsheet, database, and presentation applications
• Excellent written and verbal communication skills
• Has a positive customer-focused outlook
• Strong collaborative skills
• Inspires others to deliver service excellence
• Strong interpersonal skills
• Ability to work well under pressure and meet tight deadlines
• Accurate attention to detail
• Conscientious approach to work
• Strong decision-making skills
• Excellent planning and organizational skills
• Can emphasize and drive teamwork
• Analytical, reporting, and problem-solving capabilities
• Customer service excellence orientation
• FINRA Series 6, 26, or 7, 24 is preferred

Responsibilities:

1. Reporting of data and metrics to the General Manager for the respective Business Unit
2. Strong management skills, with a proven ability to motivate, lead, and develop a team
3. Ability to provide evidence of delivering excellent customer service
4. Works in partnership with internal and external teams to deliver focused customer strategies
5. Prepares client status reports and participates in client reviews
6. Acts as the point of contact for clients and manages process escalations from start to resolution
7. Good understanding of operational drivers that contribute to excellent customer experience
8. Experience in change management with demonstrated improvements following implementation
9. Provides coaching and feedback, and is responsible for delivering the defined complaints management process
10. Contributes to the initial hiring and selection of team members
11. Handles people management responsibilities, including HR-related matters, feedback, appraisals, and staff development
12. Leads team motivation, engagement, and development of future leaders
13. Ensures resource optimization
14. Demonstrates strong operational capabilities such as capacity planning, resource management, and travel readiness
15. Assists in preparing offshore training strategies, including methodology, duration, and desired outcomes
16. Develops and implements strong retention and employee engagement strategies