ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Program and Project Mgmt Specialist WORK SETUP: Hybrid OVERALL PURPOSE: The Business Operations Orchestrator serves as the dedicated point of contact between the Technology Services Management team / Change Team and Business Operations across the full spectrum of technology activity – including incident. RESPONSIBILITIES:
Business Operations Liaison & Technology Engagement
Serve as the primary point of contact for Business Operations across all Technology-managed technology activities, including incidents, technology changes, releases, and strategic initiatives
Proactively gather pertinent operational details from business stakeholders across technology activities – including scope of impact during incidents, readiness inputs for changes, and business requirements for technology initiatives
Facilitate consistent information flow between Business Operations and the TSM team throughout all technology activity lifecycles – from incident identification and change planning through execution, validation, and closure
Coordinate with Business Operations leads to validate workarounds, confirm service restoration, assess change readiness, and communicate status updates in business-friendly terms across all technology activities
Document operational details, business impact assessments, change readiness notes, and post-activity summaries to support continuous improvement and share findings with Technology Management Teams Technology Change & Incident Management Support
Engage Business Operations stakeholders immediately upon incident notification to assess real-time operational impact, and serve as an active participant in change advisory and technology initiative planning to represent business readiness and risk
Support post-incident root cause analysis (RCA) and post-change reviews by capturing business impact data, operational timelines, and stakeholder feedback
Confirm operational outcomes with Business Operations stakeholders – whether validating service restoration after incidents, confirming successful change adoption, or tracking initiative milestones – ensuring business sign-off at each stage Business Impact & Stakeholder Communication
Cascade technology activity updates from TSM – whether incident status, change notifications, or initiative progress – to Business Leadership and, as needed, to Client counterparts
Act as the communication bridge between Technology Services Management and Business Operations, ensuring both teams maintain shared awareness across incidents, changes, and technology initiatives
Maintain operational documentation, incident summaries, change communication logs, and technology initiative status artifacts to ensure a complete record of Business Operations engagement Cross Team Coordination & Governance
Establish and maintain strong working relationships with Business Operations leads and SMEs to enable rapid, informed engagement across incidents, technology changes, and strategic initiatives
Support governance cadences including operational reviews, service metrics, and reporting
Assist in tracking action items, risks, and dependencies across operational initiatives
Partner with the TSM team OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Muntinlupa Axis One
SKILL AND QUALIFICATIONS:
Standard Project Management profile
At least 5 years relevant experience in Project Management
At least 3 years supervisory experience
No domain; Open to any industry Preferred or Good to have Qualifications:
Prior experience in quality assurance, business analysis, or operational readiness
Exposure to incident management, change management, or service management frameworks (ITIL concepts preferred)
Experience supporting distributed/onshore offshore team models
Familiarity with ticketing, monitoring, and collaboration tools (e.g., ServiceNow, Jira, MS Teams)
