Duties and Responsibilities:
- This role is a mixture of customer service and administrative, system-driven tasks
- Actively contribute to business success by maintaining expected performance standards
- Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
- Document review, including collation, distribution and filing according to policies and procedures
- Handle queries from customers, clients and engineers related to outstanding and ongoing requests
- Liaise with different internal and external groups through e-mail and phone calls
- Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
- Maintain a collaborative relationship within the team
- Provide recommendations for continuous improvement
Sounds like you? To apply, you need to have:
Skill and Experience Qualifications:
- Experience in operations is preferred, focused on:
- Customer service
- Technical support
- Back-office work
- Good verbal and written English communication skills
- Proficiency in computer functions within MS Office Suite
- Exceptional problem-solving skills and time management
- Willing to work on shifting/rotating schedules
- Bachelor’s degree preferred
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system. Apply today! To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).
