CAW We are looking for a
Application Support Engineer to lead customer onboarding, deployments, and production support on the platform. This role sits at the
intersection of engineering, customer success, and product and requires strong technical depth combined with excellent skills. You will work directly with enterprise customers to ensure fast, reliable deployments and long-term technical success. This is not a traditional support role; it's a high-ownership, hands-on techno-support and deployment engineering role.
Customer Deployment And Onboarding
The candidate will have responsibilities across the following functions:
- Own end-to-end deployment of our platform for enterprise customers.
- Configure integrations, workflows, and environment-specific setups.
- Drive fast go-live and post-deployment stabilization.
Customer Interaction And Requirement Gathering
- Act as the primary technical point of contact for customers.
- Understand customer business flows, data needs, and system constraints.
- Translate requirements into clear technical inputs for Product and Engineering teams.
Production Support (L1 And L2)
- Handle L1/L2 production support for customer-reported issues.
- Debug data, integration, performance, and infrastructure issues.
- Act as a technical escalation point during critical incidents.
Data And ETL Support
- Understand and troubleshoot ETL pipelines and data workflows.
- Support ingestion, transformation, validation, and reconciliation of data.
- Work with APIs, databases, and file-based integrations.
Product Feedback And Documentation
- Share real-world customer feedback, gaps, and edge cases with Product teams.
- Create deployment guides, runbooks, and internal documentation.
Requirements
- 4-8 years of experience in customer-facing technical roles.
- Strong understanding of ETL pipelines and data workflows.
- Experience working with AWS, GCP, or Azure cloud environments.
- Knowledge of cloud networking fundamentals.
- Knowledge of Java, Spring Boot, Python, and Postgres is a must.
- Familiarity with SQL, APIs, monitoring, and logging tools.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Experience with SaaS, FinTech, or enterprise platforms.
- Prior roles in Solutions Engineering, Deployment Engineering, or Technical Support (L2/L3).
- Startup or high-growth environment experience.
- Effective Communication: Clear and precise communication to collaborate effectively across teams.
- Curiosity and Growth: A proactive learner with a passion for continuous improvement and innovation.
About CAW Studios
CAW Studios is a Product Engineering Company of 150+ geeks.
We have built these products - Interakt, CashFlo, KaiPulse, and FastBar. And we still run their complete engineering.
We are part of the engineering teams for Haptik, EmailAnalytics, GrowthZone, Reliance General Insurance, and KWE Logistics.
We are obsessed with automation, DevOps, OOPS, and SOLID. We are not into one tech-stack - we are into solving problems.
Find us: https://goo.gl/maps/dvR6L26JUa42
Website: https://www.caw.tech/
Skills:- Java, API, ETL, SQL, Amazon Web Services (AWS), Debugging, Implementation and Customer Success
