Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Role Summary
On-Site Engagement Support
- Provide on-site coordination and support during client visits and executive engagements
- Manage day-of execution including meeting flow, timing, and coordination across teams
- Serve as the central point of contact on-site to ensure smooth delivery and real-time issue resolution
Logistics Leadership
- Oversee end-to-end planning and coordination of logistics for client engagements
- Ensure full site readiness across facilities, scheduling, access, materials, and supporting teams
- Implement structured planning tools such as run sheets, trackers, and checklists
Standardization & Process Leadership
- Lead development of engagement playbooks, templates, and coordination frameworks
- Refine standards for planning, readiness, and execution across client-facing engagements
- Drive consistency across regions by reducing variability in execution
- Build scalable tools and processes to strengthen coordination across the CS team
Cross-Functional Alignment
- Partner with Client Services, Operations, Facilities, IT, HR, and site leadership
- Establish clear ownership, timelines, and expectations across all stakeholders
Broader Client Services Support
- Support improvements in coordination models, workflows, and engagement planning
- Contribute to global initiatives focused on consistency and efficiency
- Provide guidance across regions as needed
Performance & Continuous Improvement
- Establish tracking and reporting for engagement readiness and execution
- Identify systemic gaps and lead improvements to processes and tools
- Reduce last-minute escalations through stronger planning and coordination
Qualifications
- 8–10+ years in program coordination, client services support, or similar roles
- Strong experience developing processes and standardized frameworks
- Proven ability to lead cross-functional coordination
- Strong attention to detail and structured execution approach
- Experience working across multiple sites or regions preferred
- Hospitality, events, or high-touch coordination experience preferred
Attitude and Attribute
- Process design and standardization
- End-to-end planning and coordination
- Cross-functional leadership and influence
- Execution discipline and attention to detail
- Structured problem solving
- Operational judgment
- Ownership and accountability
- Scalability mindset
- Communication and stakeholder alignment
- Adaptability in fast-paced environments
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
