About the Role
Are you a ServiceTitan expert who thrives in the fast-paced world of home services? We are seeking a Service Coordinator & CRM Administrator to support a leading U.S.-based HVAC and Plumbing firm. This is a high-impact role where you will manage the "heart" of the business—dispatching, customer communications, and operational workflows—all from your professional home office.
Core Responsibilities
- ServiceTitan Management: Act as the primary administrator for the ServiceTitan CRM, ensuring all customer data, job bookings, and technician schedules are 100% accurate.
- Inbound/Outbound Coordination: Handle high-volume inquiries via phone, email, and chat. You are the professional voice of the company for HVAC and plumbing clients.
- Strategic Dispatching: Coordinate with field technicians to ensure seamless service delivery and optimized routing for daily jobs.
- Issue Resolution: Address customer concerns with a solution-oriented approach, maintaining high satisfaction ratings in a high-pressure environment..
- Operational Reporting: Assist leadership with administrative tasks, tracking job completion, and ensuring all "top of funnel" inquiries are converted into scheduled services.
Qualifications & Skills
- Required Software: Proficiency in ServiceTitan is mandatory.
- Industry Experience: Proven background in HVAC, Plumbing, or Home Services dispatching/administration is highly preferred.
- Communication: Exceptional verbal and written English skills, with the ability to handle stressed customers with empathy and professionalism.
- Technical Setup: Must have a dedicated, quiet home office with a high-speed, reliable internet connection.
- Work Ethic: Proactive, self-motivated, and capable of managing multiple service tickets simultaneously.
Benefits of working for Hyre
- Performance-based raises
- Minimum 5 days of time off annually
- Annual cost-of-living-adjustments at one-year anniversary
Work Arrangement
- Location: Remote
- Shift: US Business Hours; operational days vary and may include weekends
- Type: Full-Time | Home Services Operations
