Configure, install, administer, operate, upgrade, monitor, sustain, and support existing business
intelligence platforms and other related infrastructure. You will also be responsible for service
delivery across these platforms.
Job Responsibilities
- Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
- Reviews the production readiness of technology solution implementations and application deployments and coordinates next steps across the involved teams
- Oversees and provides guidance on analysis of performance trends and actions being taken for preventing potential impacts
- Effectively uses logic as a problem-solving tool
- Demonstrates understanding of statistical models for problem analysis
- Actively helps team members and makes suggestions to improve practices
Requirements
- Typically requires 3+ years of relevant experience
- Requires in-depth knowledge and expertise in business intelligence tools. It is preferred to have experience managing Business Intelligence platforms including Qlik, MicroStrategy, Business Objects and Power BI.
- Perform deployments, job scheduling, monitoring platforms.
- Experience with programming languages like Python, Terraform, Ansible and other deployment software is preferred
- Participate in an On-Call rotation
- A solid understanding of the broader technology portfolio
- Experience managing services running on both Linux and Windows Operating Systems on-premises and in AWS
- Stays abreast of industry trends and technologies
- Maintains root cause analysis skills for investigation of incidents impacting technology availability
- Reviews capacity utilization for trends and raises awareness across teams to address areas of excess and shortages
- Administers processes and procedures related to code management
- Engages various teams to evaluate and implement performance tuning recommendations
