Summary
Industry: Computer/IT Services
Annual Salary: Depends on Experience
Experience Required: Senior: 2+ to 5 years
Junior: Entry Level Education Required: Bachelor’s Degree
Job Type: Employee
Job Status: Full Time
Language: English
This position assesses and troubleshoots computer support problems and resolves problems of users in both English and Japanese. We are looking for self-motivated, team-oriented and highly organized individuals with excellent communication (written & verbal) skills in both Japanese and English. A work location will be at a client’s site in NY/NJ area. In response to our client’s request, this position does not have an established work schedule. You will be required to work a flexible schedule based on the client’s needs. Please understand that the position will require flexibility on your part.
Primary Responsibilities
Knowledge and Skill Requirements
(Senior)
- Intermediate (for Advance Level) Network knowledge (TCP/IP, DNS, DHCP)
- Intermediate (for Advance level) knowledge of Backup software, Antivirus software, and PC imaging.
(Junior)
- Intermediate Network Knowledge (TCP/IP, DNS, DHCP)
- Intermediate knowledge of Backup software, Antivirus software, and PC imaging.
--the followings are both Senior and Junior--
- Excellent skills of Microsoft Office products.
- Advanced knowledge of Windows 7/8/10, Windows Server 2008/2012, AD and creating batch file/scripting.
- Excellent communication skills – speak, write and read in both English at the business level. Japanese bilingual skill is a big plus.
- Documentation skill.
- Must be authorized to work in the U.S.
Required Education And Experience
(Senior)
Bachelor’s Degree
Minimum 3-years of experience in a related position is required.
(Junior)
Bachelor’s Degree
The entry level of experience in System Engineer or a similar position is required.
Supplementary Qualifications
--the followings are both Senior and Junior--
Working Experience In a Japanese Company Is a Plus.
Speaking Japanese is a plus.
Any Microsoft Certification.
Any Citrix environment experience.
Any involvement of Project Management (Project Life Cycle).
Knowledge of Office 365/Azure/Amazon AWS Cloud.
Knowledge of Exchange Server, Lotus Notes and VMWare (knowledge of middle size storage).
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