Position Description
- Responds to customer questions received via telephone calls, call backs and emails.
- Conducts incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintained.
- Creates and sustains consistent superior service to customers/clients and prospects.
- Assists customers in trouble shooting and resolving issues during deployment and ongoing use of products and services.
- Effectively analyses and diagnoses complex problems with a high level of accuracy and exceptional client service.
- Fosters trust and confidence by taking ownership of support issues, provides friendly and accurate resolutions.
- Escalates issues that are beyond the level of expertise through the appropriate channels.
- Maintains current knowledge and understanding of products, services, processes and relevant legal, regulatory and technology requirements.
- Monitors completion of all internal and external operational effectiveness/compliance requirements to manage risk within acceptable limits.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Executes work to deliver timely, accurate, and efficient service.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Qualifications:
- At least High school or college undergraduates and bachelor’s degree holders are welcome to apply.
At least 1 year of relevant work experience in banking or financial services.
Client service experience and good communication skills is a must.
Preferably, background in back-office work (i.e., processing, verifying, recording, and auditing documents and transactions; navigating various tools; and maintaining accuracy and data integrity).
Preferably worked in a BPO, Shared Services, or similar industry.
Amenable to working the graveyard shift and 100% onsite in Alpha, Pasig.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
Service Desk Analyst [For Open House Event]
Job Description
Service Desk Analyst [For Open House Event]
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Ensemble, en tant que propriétaires, mettons notre savoir-faire à l’œuvre.
La vie chez CGI est ancrée dans l’actionnariat, le travail d’équipe, le respect et un sentiment d’appartenance. Chez nous, vous pourrez exploiter votre plein potentiel parce que…
Nous vous invitons à devenir propriétaire dès le jour 1 alors que nous travaillons ensemble à faire de notre rêve une réalité. C’est pourquoi nous nous désignons comme associés de CGI, plutôt que comme employés. Nous tirons profit des retombées de notre succès collectif et contribuons activement à l’orientation et à la stratégie de notre entreprise.
Votre travail crée de la valeur. Vous élaborerez des solutions novatrices et développerez des relations durables avec vos collègues et clients, tout en ayant accès à des capacités mondiales pour concrétiser vos idées, saisir de nouvelles opportunités, et bénéficier d’une expertise sectorielle et technologique de pointe.
Vous ferez évoluer votre carrière en vous joignant à une entreprise bâtie pour croître et durer. Vous serez soutenus par des leaders qui ont votre santé et bien-être à cœur et qui vous permettront de saisir des occasions afin de parfaire vos compétences et élargir les horizons.
Ce même engagement envers l’équité s’étend à notre utilisation des technologies. Afin de soutenir notre équipe de recrutement, des outils d’IA peuvent être utilisés pour aider à l’évaluation des candidatures, sans jamais remplacer le jugement humain. Toutes les décisions d’embauche demeurent entièrement entre les mains de nos professionnels du recrutement.
Joignez-vous à nous, l’une des plus importantes entreprises de conseil en technologie de l’information (TI) et en management au monde.
