About this role:
Wells Fargo is seeking a Senior Business Execution Consultant in our Training & Access Management function within Fraud & Claims Management. Learn more about our business divisions at www.wellsfargo.com/careers.
In this role, you will:
- Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
- Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
- Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
- Work independently to make recommendations for support function by providing support and leadership
- Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
- Collaborate and consult with team leaders in developing project plans, policies and procedures
- Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Required Qualifications:
- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training & education
Desired Qualifications:
- Knowledge of Fraud & Claims Management with Consumer Banking
- 3+ years of experience in product or project management
- 3+ years of experience utilizing reporting and analytics tools such as Power BI and Tableau Reporting
- 2+ years of experience analyzing key performance indicators (KPIs) to drive change and innovation within the business performance
- Experience utilizing programming languages and data and reporting tools including Power Automate, PowerBI, PowerApps, Tableau, JIRA, confluence and Sharepoint Online
- Strong analytical skills with ability to turn findings into executable plans to meet business objectives
- Strong communication and presentation skills, with the ability to synthesize complex information and deliver insights to stakeholders and senior leadership
- Expertise taking initiative and operating independently with minimal oversight
- Outstanding research, problem solving, and analytical skills with the ability to turn findings into executable plans
- Experience enabling decision-making and brokering agreements amongst diverse, differing, conflicting perspectives, and priorities
- Exceptional organizational, project management, time management, and administrative skills to manage multiple activities concurrently with challenging deadlines
- Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
- Ability to exercise independent judgment, creative problem-solving techniques and provide credible challenge to all levels of leadership
- Ability to articulate complex concepts in a clear manner to multiple levels of the organization
- Experience supporting a centralized function for training excellence
- Experience supporting a centralized function for access management excellence
- Experience creating and executing controls
- Analytical experience and experience identifying business training needs
- Experience supporting a team that creates, designs, and publishes training content for a large organization
- Experience leading train-the-trainer sessions as needed to ensure delivery excellence and consistency
- Experience consulting on program design and build efforts
Job Expectations:
- Shift Hours – 9 am to 6 pm Eastern time zone (Night Shift as per local time))
- Ability to work additional hours and flex schedule to meet the needs of the business
