Service Desk

3.1

Job Type   /   Job Level

Full-time   /   Senior Executive

Company Location

Philippines

Description

Provide first-line support to users for various software applications and systems.
Diagnose and resolve technical issues related to hardware and software.
Manage and track support tickets to ensure timely resolution and customer satisfaction.
Collaborate with IT teams to implement new systems and improve existing services.
Create and maintain documentation for technical support procedures and knowledge base.

Requirements

Educational Qualifications: Bachelors degree in Computer Science or related field
Experience Level: 3-5 years of experience in a service desk or technical support role
Skills and Competencies: Proficient in Salesforce CRM, Oracle APEX, and ERP Systems
Skills and Competencies: Experience with Reports Builder and Adobe Suite
Qualities and Traits: Strong troubleshooting and problem-solving skills
Qualities and Traits: Excellent communication and interpersonal skills

Jobs in Philippines » Jobs in Taguig, National Capital Region, Philippines » Service Desk

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