Provide technical support and troubleshooting for laptops and desktops.
Resolve issues related to T/S OS and perform registry fixes.
Administer and maintain PBX systems for efficient communication.
Implement ITIL best practices to enhance service delivery and operations.
Assist in the training and mentoring of junior staff members.
Requirements
Educational Qualifications: Bachelors degree in Computer Science or related field.
Experience Level: 3-5 years of experience in a service desk or technical support role.
Skills and Competencies: Proficiency in troubleshooting laptops/desktops, T/S OS, registry fixes, PBX administration, and understanding of ITIL Framework.
Responsibilities and Duties: Hands-on technical support and issue resolution.
Qualities and Traits: Strong problem-solving skills and ability to work under pressure.
