(VisualCron Technical Support Specialist)- Freelance - Fulltime
Schedule:
Monday - Friday (9 am - 6 pm PH time)
What are we looking for?
Skills Required
- Demonstrated ability to self-teach technical products — you figure things out from documentation, logs, and trial and error
- Strong log analysis and troubleshooting instincts — you can read an error trace form a hypothesis, and test it
- Hands-on familiarity with Windows Server environments, including services, permissions, and connectivity troubleshooting
- Working knowledge of SSH/SFTP protocols and common authentication failure patterns (key format mismatches, algorithm negotiation, error codes)
- Familiarity with Active Directory authentication concepts — enough to diagnose logon failures and credential configuration issues
- Working knowledge of Microsoft integrations including Exchange Online, SharePoint, and Microsoft Graph — particularly around OAuth, modern authentication, and API connectivity issues
- Clear written and verbal communication — both customer-facing and internal
- Comfortable operating independently on overnight hours with asynchronous backup from other support team members
Preferred
- Experience reading and interpreting application or service logs as a primary diagnostic tool
- Familiarity with PowerShell scripting and common execution failure patterns
- Understanding of Windows authentication protocols (Kerberos, SPN/UPN, WCF bindings)
- Background in enterprise software or infrastructure support
What will you do?
- Own incoming VisualCron support cases during overnight hours, from first response through resolution or escalation to Engineering
- Diagnose and troubleshoot a technically varied case mix: SSH/SFTP connection and authentication failures, Windows AD logon issues, job trigger problems, PowerShell task errors, service crashes, and Web API failures
- Read and interpret VisualCron server logs and connection traces to identify root cause before engaging customers or Engineering
- Write clear, accurate case documentation and customer-facing communications — your notes need to stand on their own when the day shift picks up
- Reference internal knowledge base documentation and apply it independently to resolve recurring issue patterns
- Follow up with customers on outstanding information and keep cases moving
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is culture fosters creativity and expertise among our team members, enabling them to provide exceptional care for our clients. By creating a dynamic and supportive environment, we empower our employees to excel, leading to outstanding results for our clients. Through continuous learning, collaboration, and a passion for innovation, we encourage our team to exceed client expectations with every interaction.
#ConnectOSCareers #JoinConnectOS #ConnectOSRecruitment
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
