Overview
At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.
We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.
We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.
At QIAGEN, every day is an opportunity to make a real-life impact.
Join us, grow with us, and together, let's shape the future of biological discovery.
About The Opportunity
Join QIAGEN’s Global Operations team as a Customer Care Representative supporting Singapore. In this role, you will play a key part in delivering a seamless customer experience by managing order processing, coordinating logistics, and serving as a trusted point of contact for customers and internal stakeholders.
Your tasks include
- Process customer orders in SAP for QIAGEN products (consumables, instruments, services, spare parts) received via multiple channels (email, phone, eCommerce)
- Ensure accurate and timely order fulfillment aligned with customer requirements and manufacturing capabilities
- Generate invoices based on pricing structures and CRM-generated quotations; manage returns, credit, and rebill processes
- Provide support via phone and email on order status, quotations, shipping schedules, and billing inquiries
- Record and manage customer and logistics-related complaints, ensuring proper documentation and follow-up
- Collaborate with internal teams (Sales, Inventory, Logistics) to monitor stock levels and resolve customer inquiries
- Support new customer account setup and ensure compliance with QIAGEN’s Global Revenue Recognition Policy
Your profile
- Bachelor’s degree in any relevant field.
- 1–2 years of experience in customer service, order fulfillment, or supply chain/logistics environments
- Experience using ERP or order entry systems (SAP preferred) and CRM tools (Salesforce is an advantage)
- Proficiency in MS Office (Excel, Outlook, PowerPoint)
- Strong communication skills in English, both written and verbal
- Ability to manage multiple tasks and work effectively in a fast-paced, team-oriented environment
- Customer-focused mindset with strong problem-solving skills and attention to detail
What We Offer
- Bonus/Commission
- Local benefits
- Referral Program
- Volunteer Day
- Internal Academy (QIALearn)
- Employee Assistance Program
- Hybrid work (conditional to your role)
Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
