Commercial Customer Service Representative (Commercial CSR)
Job Description
Provide customer support to business clients by answering inquiries, processing orders, resolving issues, and ensuring excellent customer service.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat.
- Process customer orders, requests, and account updates.
- Resolve customer concerns or escalate complex issues when needed.
- Maintain accurate customer records in the system.
- Coordinate with internal teams to ensure timely resolution of customer requests.
- Follow company policies and service standards.
- Deliver professional and friendly customer service at all times.
