Schedule: Monday - Friday (07:00 AM - 04:00 PM PHT)
What are we looking for?
Skills Required
- Relevant tertiary qualification in Information Technology, Computer Science, Network Engineering, Cyber Security, or equivalent industry experience.
- 3+ years' experience in a Network Support, Managed Services, or Enterprise Network Engineering environment.
- Experience supporting enterprise networking, wireless, security, and WAN technologies.
- ITIL Foundation certification or experience operating within ITIL-based service management environments.
- Fortinet FCA/FCP, Cisco CCNA, Aruba ACMA, or equivalent certifications highly regarded.
- Demonstrated commitment to continuous learning and professional development.
Core Technical Capabilities
- Fortinet Security Fabric (FortiGate, FortiManager, FortiAnalyzer, EMS, FortiSwitch, FortiAP).
- Enterprise Wireless (Aruba, Cisco, Meraki).
- Routing and Switching fundamentals.
- TCP/IP, DNS, DHCP, VLANs, NAT, VPN technologies.
- WAN connectivity and SD-WAN fundamentals.
- Network security principles and best practices.
- ITIL incident, request, and change management processes.
Professional Capabilities
- Strong analytical and structured troubleshooting capability.
- High attention to detail and commitment to quality documentation.
- Effective communication and customer service skills.
- Ability to prioritise workload and manage competing priorities.
- Strong ownership mindset with accountability for outcomes.
- Collaborative approach to teamwork and knowledge sharing.
Modern Engineer & Innovation Capabilities
- Awareness of AI-assisted operational tools and emerging networking technologies.
- Exposure to automation, scripting, and process improvement concepts.
- Understanding of proactive monitoring, observability, and event management.
- Willingness to contribute to operational efficiency and service improvement initiatives.
- Continuous learning mindset aligned to evolving industry trends.
Preferred Experience & Differentiators
- Exposure to BGP and carrier/WAN provider services.
- FortiSASE and SD-WAN experience.
- Azure networking exposure.
- Windows Server and Linux administration experience.
- Basic scripting or automation experience.
- Exposure to network monitoring and AIOps platforms.
What will you do?
- Manage incidents, service requests, alerts, and standard changes across customer environments.
- Monitor, maintain, and support customer network, wireless, and security infrastructure.
- Troubleshoot networking, firewall, wireless, VPN, SD-WAN, and connectivity issues.
- Produce and maintain technical documentation, knowledge articles, and operational procedures.
- Support Escalation and Senior Engineers during major incidents, maintenance activities, and projects.
- Contribute to continuous improvement initiatives, automation opportunities, and knowledge sharing across the engineering team.
- Foster a culture of accountability, collaboration, and customer focus.
- Support after-hours operational activities, maintenance windows and incident response requirement in accordance with customer service commitments.
- Participation in an on-call roster, planned maintenance activities, major incident response and out of hours work is required in accordance with business and customer requirements.
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.
#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
