Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
We’re seeking an
Outbound Caller. This role is designed for highly motivated and enthusiastic professionals.
You’ll play a key role in engaging with inactive applicants and converting them into active drivers for one of our client's delivery partners.
Location: Must be in Colombia – Remote.
Environment: Colombian and International Teams.
Language: Advanced English (B2+ - C1).
Timezone: Monday to Friday – 8:00 AM to 5:00 PM - PST
Contract:Non-fixed Term Colombian Contract.
Requirements
- Education: Technical or bachelor’s degree preferred.
- Experience:
- At least 1 year of experience in outbound sales, telesales, or a related field.
- Experience in the gig economy, ride-sharing, or delivery service industry is a plus.
- Skills:
- Familiarity with CRM systems.
- Excellent written and verbal communication skills, with a customer-centric approach.
- Strong negotiation and persuasion abilities.
- Proven track record of achieving success targets and quotas.
- Characteristics:
- Highly motivated and enthusiastic.
- Ability to work independently and in a team environment.
- Must be willing to undergo on-site training.
Responsibilities
- Must be Bilingual in Spanish and English.
- Make outbound calls to a list of inactive drivers to reactivate their accounts and encourage them to start driving again.
- Maintain a high volume of daily calls while consistently achieving success targets and performance goals.
- Record and update driver information in the company's CRM system accurately.
- Improve techniques and strategies continuously based on performance data and industry trends.
- Collaborate with team members and management to identify best practices and areas for improvement.
