Job description:
End-to-End Project & Service Management
Lead and execute end-to-end project management activities for workplace and facilities initiatives, from initiation through to completion and post-implementation review.
Define project scope, objectives, and deliverables in collaboration with key stakeholders, ensuring alignment with business requirements and workplace service standards.
Develop and maintain detailed project plans, including Gantt schedules, milestone trackers, and dependency maps to ensure on-time, on-budget delivery.
Coordinate project mobilization activities including egress and ingress arrangements, swing space planning, and go-live readiness across impacted floors and teams.
Manage simultaneous workstreams across multiple floors or buildings, ensuring priorities are balanced and resource constraints are proactively addressed.
Performance Monitoring & Quality Assurance
Monitor service delivery performance using defined KPIs and metrics, producing regular status reports and dashboards for internal stakeholders and management.
Prepare and distribute weekly project and operational status reports, highlighting progress, blockers, upcoming milestones, and required decisions.
Conduct quality reviews of completed works and vendor-delivered services, ensuring outputs meet Accenture standards and stakeholder expectations.
Identify opportunities for process improvement and operational efficiency within workplace service delivery, and contribute to - --implementing best practices.
Maintain comprehensive project and operational documentation including risk registers, issue logs, meeting minutes, and lessons learned repositories.
Risk Management
Proactively identify, assess, and document project and operational risks across assigned workstreams, maintaining an up-to-date risk register throughout the project lifecycle.
Develop and implement risk mitigation and contingency plans in collaboration with project sponsors, stakeholders, and service delivery teams.
Escalate high-severity risks and issues to management in a timely manner with recommended courses of action and impact assessments.
Stakeholder Engagement & Communication
Conduct stakeholder briefings and communications to align expectations on project scope, schedules, swing space arrangements, and service disruptions.
Build and maintain effective working relationships with internal clients, building administration, vendors, and cross-functional Accenture teams, as needed
Educational Requirement:
Must have:
Minimum Bachelor’s Degree
Skills And Work Experience
Must Have:
More than 5 years of experience in facilities management
Experience in project management, with the ability to lead and execute end-to-end initiatives including scope definition, planning, scheduling, and delivery.
Experience in risk management, with the capability to identify, assess, and mitigate risks through effective contingency planning.
Experience in stakeholder communication, with strong interpersonal skills to align expectations and manage relationships across teams, vendors, and clients
Experience in performance monitoring, including tracking KPIs, preparing reports, and ensuring service quality.
Experience in multitasking and coordination, with the ability to manage simultaneous workstreams across multiple locations while balancing priorities and resources.
Experience in people management, with proven ability to lead, motivate, and develop teams to achieve organizational goals.
