Technical support Callcenter Position

3.1

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Philippines

Description

Provide effective technical support to customers via phone, email, and chat.
Troubleshoot and resolve issues related to software and hardware.
Guide customers through step-by-step solutions to technical problems.
Document customer interactions and technical issues for future reference.
Collaborate with team members to improve service strategies and customer satisfaction.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: No previous experience required; however, internships or coursework in technical support are a plus.
Skills and Competencies: Strong communication skills and ability to explain technical concepts to non-technical users.
Qualities and Traits: Patience, empathy, and a customer-centric approach.
Working Conditions: Call center environment with potential for varied shifts.

Jobs in Philippines » Jobs in Pasig, National Capital Region, Philippines » Technical support Callcenter Position

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