Customer Service Representative – Travel
Metro Manila | Onsite
Bellsoft Global
About Bellsoft
Bellsoft Global is growing and hiring Customer Service Representatives. Provide customer service, back-office support, and IT-enabled solutions to clients worldwide while enjoying a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices make commuting easy, offering a stable and rewarding career—just like many of our current team members who chose to grow with us.
Job Description
We are seeking Customer Service Representatives for a Travel Account to assist customers with travel inquiries, bookings, and related services. You will provide accurate information, support reservations, and ensure a seamless experience for travelers.
Key Responsibilities
Handle inbound customer inquiries via phone, chat, or email
Provide accurate information on travel services, bookings, schedules, and promotions
Assist customers with flight, hotel, or package reservations
Resolve questions or concerns professionally and efficiently
Document all customer interactions and updates in the system
Escalate complex travel-related issues to supervisors when needed
Maintain service quality, productivity, and customer satisfaction metrics
Work Schedule & Training
Shifting schedules, including nights, weekends, and holidays
Comprehensive paid training on travel services and company systems
What You’ll Gain
Hands-on experience in travel-related customer service within the BPO industry
Opportunities to develop communication, problem-solving, and customer support skills
A dynamic, fast-paced, and collaborative work environment
Requirements
High School or Senior High School Graduate (College level or graduate is a plus)
Strong English communication skills
Customer-focused, detail-oriented, and solution-driven mindset
Basic computer skills and ability to multitask
Willing to work onsite in Metro Manila
Open to shifting schedules
Why Join Us
At Bellsoft Global, we offer competitive pay, career growth opportunities, and a dynamic, supportive work environment. Join our team to develop your skills, gain valuable BPO experience, and contribute to helping businesses succeed while advancing your own career.
Apply Now
Build your career in travel customer service with Bellsoft Global. Apply today to help travelers and deliver excellent support while developing your professional skills.
