We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Role
The Personal Assistant role is to support the Chief Executive Officer and be part of the business and the remote team. Tasks include:
- Manage the daily dairy & emails – Office 365
- CRM – Microsoft Dynamics updating, adding new records, reports, creating workflows & research
- Admin Support to the CEO
- Ensuring procedures are being adhered to and quality checking information
- Coordinating of workload
- Assisting in Sales
- Writing letters
The Following Competencies Are Required For This Position
Communication
Communication skills of a high-level including verbal, written and electronic. The ability to train and demonstrate the logistics aspect of our product offering and services at all levels within the organisation.
Teamwork
Must be a team player with the ability to work across functional areas of the business through Operations, DTS, Sales and Marketing and Accounts.
Problem solving
Analytical skills of a high level with the ability to resolve complex customer issues and provide complex reporting services for both internal and external use.
Self-Management
Self-Management within the role is key to the success of the position occupant. The person needs to be able to review, revise and resource any operational solutions within the service centre.
Planning and organising
The role requires the ability to project manage plan and implement services and to plan each day’s work output and resources required.
Technology
A broad understanding of the Technology available to the Document Storage and Records Management industry and an extensive understanding and operational use of the CIMS industry specific software solution including though not limited to all Microsoft products and SQL.
Learning
Must have the ability to ‘self-learn’ through research and to determine other skills required.
Initiative and enterprise
The incumbent requires a high level of drive and initiative when considering enhancements to services.
Qualifications/Knowledge/Experience
Qualifications – required:
- Business Administration degree - English - writing and speaking
Knowledge, Skills & Experience (Essential)
- Previous Administrative experience
- Proficiency in Microsoft Office suites, including Excel, PowerPoint and Word
- Excellent customer care skills
- High attention to detail and a proactive approach to work
- MS Dynamics
- Excellent writing skills
Knowledge, Skills & Experience (Desirable)
- Records Management
- Experience in coordinating marketing campaigns
- Document Process Outsourcing
- Workflow Applications
- Tender writing skills
- Marketing experience
Employees Are Responsible And Accountable For
- Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
- Active participation in activities associated with the management of workplace environmental health and safety
- Identification and reporting of environmental health and safety risks, accidents, incidents, injuries and property damage at the workplace
- Correct utilisation of appropriate personal protective equipment
Join the A-Team and experience the A-Life!
