Job Description
Plays an important role in the Organization by providing support to Client/Business Users. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.
Job Description - Grade Specific
Key responsibilities:
- Processing routine PR-PO (reviews Purchase Requisitions for compliance, releases completed Purchase Orders for approval)
- Monitoring preparation of purchase orders in line with final negotiations with selected suppliers and in line with organizational targets and requirements as well as Client quality requirements
- Responsible for first line helpdesk support for stakeholders and suppliers, escalates queries to senior team members if necessary
- Works with ticketing tool & contact external suppliers via email and by phone
- Answers user queries regarding procurement process via ticketing tool or via phone
- Handles administrative duties relating to purchases, including tracking orders and ensuring records are kept up to date
- Ensures compliance to company guidelines, purchasing policies and procedures
- Delivers a high quality, professional and proactive day to day service to the Client in accordance with agreed SLAs/KPIs
- Assisting more junior staff with questions and queries.
- Seek and implement improvements in a daily work
