ServiceNow CMDB Developer

Experience: 5+ Years

Location: PAN India, Preferrable - Bengaluru

We are looking for a ServiceNow Developer with strong expertise in CMDB and Discovery to design, develop, implement, and support ServiceNow ITOM solutions. The ideal candidate should have hands-on experience with CMDB implementation, Discovery configuration, Service Mapping, integrations, and platform customization while ensuring data quality and governance.

• Design, develop, and implement ServiceNow CMDB and Discovery solutions.

• Configure and maintain Discovery schedules, credentials, probes, sensors, and patterns.

• Implement and support CMDB data model, Identification and Reconciliation Engine (IRE), and CI Class Manager.

• Develop and customize ServiceNow applications using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and IntegrationHub.

• Configure and maintain Service Mapping for business services and application dependencies.

• Integrate CMDB with third-party tools using REST/SOAP APIs, MID Server, and IntegrationHub.

• Install, configure, and troubleshoot MID Servers.

• Monitor Discovery jobs and resolve identification, reconciliation, and data quality issues.

• Implement CMDB governance, health dashboards, and best practices.

• Collaborate with infrastructure, cloud, network, and application teams to onboard Configuration Items (CIs).

• Perform platform upgrades, patch validations, and production support.

• Create technical documentation, knowledge articles, and deployment documentation.

• Strong hands-on experience with ServiceNow CMDB and Discovery.

• Experience with Service Mapping.

• Good knowledge of MID Server installation, configuration, and troubleshooting.

• Hands-on experience with Identification and Reconciliation Engine (IRE) and CMDB Data Manager.

• Experience configuring Discovery Patterns, Probes, and Sensors.

• Strong scripting skills using JavaScript, Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer.

• Experience with IntegrationHub, REST APIs, and SOAP web services.

• Knowledge of ITIL processes and ITSM modules.

• Experience with ServiceNow platform upgrades and deployments.

• Familiarity with cloud discovery (AWS, Azure, or GCP) is an added advantage.

• Good analytical, troubleshooting, and communication skills.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist - Discovery (Preferred).

• ServiceNow Certified Application Developer (CAD) is an added advantage.

• Experience working in Agile/Scrum environments.