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Customer Service Representative | TaskUs Bohol
Job Title/ Designation - Teammate position
Experience required - No BPO experience required
Job Location - Tagbilaran City, Bohol
Teammate Job Description
As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses to inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model.
What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management.
So, do you have what it takes to become a Teammate?
Requirements:
What exactly are we looking for? Well, we need someone willing to work on cyclical schedules. Have experience with phone, email, and live chat support? That's definitely a plus! Meanwhile, do you have experience in Customer Service, Sales, Billing, Collections, and Technical Support? Even better!
We're looking for someone who has strong verbal and written communication and comprehension skills. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That's what we need!
We need someone with good problem-solving and critical thinking skills, with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask, and has close attention to detail will be a great addition to the team.
If you're self-motivated and able to work independently as well as contribute to cross-functional and global teams, are flexible and can quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.
Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!
On-site perks:
*Terms & Conditions apply
At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.
