- End-to-End Contract & Order Management: The team manages the complete contract lifecycle and order fulfillment process, ensuring accurate creation, validation, and execution of service agreements to support seamless customer service delivery.
- Cross-Functional Business Support: They collaborate closely with Sales, Service Delivery, Finance, Legal, and Operations teams to ensure contractual commitments are properly reflected in systems, enabling revenue recognition, customer onboarding, service activation, and compliance.
- Critical Role of Contract Administration: Contract Administrators help maintain operational efficiency, contract accuracy, and customer satisfaction by ensuring service agreements and work orders are processed correctly and within required timelines.
- Schedule: Hybrid Model - 2 days mandatory RTO, supporting EMEA region time zone (1:00 PM to 10:00 PM)
- Contract Creation and Validation
- Create service contract agreements based on approved customer quotations and sales documentation.
- Review and validate contract details for completeness, accuracy, and compliance with company policies.
- Ensure contractual terms, pricing, service offerings, and billing information are correctly reflected in the system.
- Work Order Management
- Create and process work orders associated with approved service contracts.
- Verify that work orders align with contractual commitments and service requirements.
- Coordinate with internal stakeholders to facilitate timely service delivery.
- Quality and Compliance
- Perform quality checks on contracts and work orders before submission and activation.
- Ensure adherence to operational controls, audit requirements, and service-level agreements (SLAs).
- Identify and resolve discrepancies by engaging appropriate stakeholders.
- Cross-Functional Collaboration
- Partner with Sales, Finance, Service Delivery, and Customer Support teams to address contract-related inquiries.
- Support issue resolution and process improvements related to contract management activities.
Qualifications:
- Bachelor's degree or equivalent work experience.
- Minimum 2–3 years of experience in contract administration, order management, sales operations, or a related operational support role.
- Experience creating, reviewing, and validating commercial or service contracts.
- Strong attention to detail with a proven ability to identify data discrepancies and process errors.
- Proficiency in Microsoft Office applications, particularly Excel.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
- Experience working with ERP, CRM, or contract management systems (e.g., Oracle, Salesforce, CPQ, ServiceNow).
- Familiarity with service-based business models and work order management processes.
- Experience supporting global customers and cross-functional teams.
- Knowledge of contract compliance and audit requirements.
- Experience in shared services or multinational organizations.
What's in it for me?
- A supportive team culture that values collaboration and continuous improvement
- Opportunities to develop your skills and grow within customer care and beyond
- Direct impact on customer satisfaction and loyalty through meaningful work
- Exposure to cross-functional teams and diverse business operations
Ready to make every customer interaction count? Let's connect!
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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