IT Technical Support (Helpdesk) & Network Infrastructure Management
Install, configure, and hand over PC workstations and IT end devices to users
Handle and document IT tickets using the corporate helpdesk system
Analyse issues and perform troubleshooting.
Support administration of LAN, WiFi, Windows servers, clients, and related systems
Assist with Active Directory, DNS, DHCP, VMware, and other IT services
Maintain Network Infrastructure
Configure, deploy, and troubleshoot Layer 2/3 switches.
Administer firewalls, including security policies, NAT, VPN, and traffic inspection.
Optimize network performance and plan for capacity.
Support wired and wireless infrastructure, including enterprise Wi-Fi and authentication.
Implement secure remote access for contractors and vendors.
Apply cybersecurity controls and coordinate with vendors for compliance.
Monitoring & Visibility
Conduct root-cause analysis for outages and connectivity issues.
Administer virtualization platforms (VMware), including provisioning, patching, and backups.
Coordinate with vendors for hardware and storage health.
Documentation & Compliance
Maintain accurate network and system documentation.
Support audits and assessments.
Physical Security (Door Access Control & CCTV)
Administer door access control systems.
Monitor and investigate alarms and violations; prepare incident reports.
Troubleshoot and maintain controllers, readers, locks, and related hardware/software.
Diagnose, repair, and maintain CCTV cameras, recorders, and server/network connections.
Manage user permissions in compliance with SOPs and organizational policies.
Recommend improvements for efficiency, security, and scalability.
Backup & Restoration Administration
Define and execute backup jobs for servers, databases, VMs, and physical clients.
Configure backup and retention policies to meet compliance and business needs.
Monitor backup logs, troubleshoot failures, and prepare weekly reports.
Manage backup storage utilization, deduplication, and plan for capacity growth.
Qualifications
Degree in Information Technology or Computer Studies or equivalent
Minimum 3 years of experience in a production or manufacturing environment
Experience with workplace and server administration (AD, DNS, DHCP, VMware)
Basic understanding of LAN/WAN topology
Structured, independent, and reliable working style with good teamwork skills
Good English skills (spoken and written)
Why Is This a Great Opportunity
Gain Extensive Exposure in Enterprise IT InfrastructureOpportunity to manage and support critical IT environments, including networks, servers, virtualization platforms, cybersecurity systems, and end-user technologies.
Develop Advanced Technical Expertise Across Multiple IT DomainsThe role provides hands-on experience with Active Directory, VMware, firewalls, LAN/WAN infrastructure, backup solutions, and physical security systems.
Play a Key Role in Ensuring Business Continuity and IT ReliabilityContribute to maintaining stable IT operations through troubleshooting, system monitoring, backup management, and proactive infrastructure improvements.
Work with Industry-Standard Technologies and Enterprise SystemsOpportunity to enhance technical capabilities by working with widely used technologies such as Windows servers, network switches, enterprise Wi-Fi, CCTV, and access control systems.
Build a Strong Career Foundation in IT Infrastructure and Security The position offers valuable experience in system administration, network management, and cybersecurity practices, supporting long-term growth in the IT field.
