Customer Solutions Manager – Business Analyst / Project Manager
On-site | BGC, Manila, Philippines
About EviSmart™
EviSmart™ is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we’re doing it through powerful software that connects dentists, labs, and manufacturers like never before.
Now, we’re expanding our customer success and solutions team to deliver world-class onboarding experiences and drive value for our clients across the globe. That’s where you come in.
What You’ll Do
Lead the Journey — From First Login to Lifelong Success
- Guide new customers through an exciting onboarding experience, helping them unlock EviSmart’s incredible off-the-shelf capabilities
- Dive deep into customer workflows and processes to tailor the perfect EviSmart setup for their unique needs
- Deliver hands-on training, tips, and best practices so clients can hit the ground running — and stay running fast
- Be the go-to expert who ensures every customer sees value from day one
Drive Innovation — Bridge Needs and New Ideas
- Once clients are thriving on the platform, explore what’s next! Conduct gap analyses to uncover opportunities for custom development
- Ask sharp questions, identify hidden needs, and translate them into actionable technical requirements
- Partner with product and engineering teams to bring these custom enhancements to life — on time, on scope, and on point
- Manage post-onboarding projects like a pro, ensuring every custom feature aligns with client goals and business impact
Build Partnerships That Last
- Become a trusted advisor to our clients — someone they rely on not just for support, but for insight and innovation
- Keep communication flowing with regular updates, milestone check-ins, and proactive problem-solving
- Travel to customer sites to map processes, validate requirements, and strengthen relationships face-to-face
- Represent the client’s voice within EviSmart, ensuring every enhancement truly delivers value
Champion EviSmart — From Demo to Delivery
- Join pre-sales discussions as the solutions expert, showing prospects how EviSmart can revolutionize their workflows
- Collaborate with sales to craft smart, scalable solutions that align with each client’s vision
- Highlight future customization possibilities that make clients excited to grow with us
What We’re Looking For
- Bachelor’s degree in Business, IT, Computer Science, Engineering, or a related field
- 3+ years in a client-facing role such as Business Analyst, Solutions Consultant, or Implementation Manager (SaaS experience a major plus)
- Proven experience leading customer onboarding and driving feature adoption
- Strong background in gap analysis, requirements definition, and managing post-implementation enhancements
- Excellent communication, presentation, and relationship-building skills — you make complex ideas sound simple and exciting
- Analytical, organized, and endlessly curious — you love solving puzzles and improving processes
- Proficiency with process mapping tools (Visio, Lucidchart, Miro)
- Familiarity with Agile methodologies (Scrum, Kanban)
- Willingness and enthusiasm to travel — you enjoy connecting in person with clients around the world
Why Join Us?
- Make Real Impact: Help dental professionals worldwide revolutionize how they collaborate, design, and deliver patient care
- Collaborative Culture: Work with a global team that celebrates creativity, curiosity, and customer success
- Growth & Visibility: Take ownership of high-impact projects with direct influence on product evolution and client satisfaction
- Perks That Matter: Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and dedicated career development support
Ready to build something that transforms an entire industry?
If you’re passionate about technology, obsessed with customer success, and thrive in fast-paced, high-impact environments — we’d love to meet you.
Apply now and show us how you create success stories
