As a regulated fintech in scale mode, operational excellence and strong governance are critical to sustainable growth.
We are seeking a seasoned, hands-on senior leader to strengthen and scale our
Corporate Services function. This role will act as a strong operational second-in-command, providing depth, leadership, and continuity across vendor governance, facilities, and administration.
You will independently run complex operations, strengthen controls, build scalable systems, and balance speed with regulatory rigor. This is a highly visible role and a key enabler of sustainable growth.
Key Responsibilities
- Vendor Accreditation & Regulatory Governance (BSP-Focused)
- Own the end-to-end vendor lifecycle: onboarding, contracting, performance management, renewals, and exits
- Lead commercial negotiations, contract structuring, SLA definition, and pricing optimization
- Design and maintain a robust Vendor Accreditation Framework aligned with BSP regulations and internal risk standards
- Ensure proper vendor due diligence, risk classification, documentation, and periodic re-accreditation
- Strengthen controls around data security, confidentiality, business continuity, and audit readiness
- Ensure all critical/high-risk vendors are fully accredited and review-ready for BSP and internal audits
- Partner with Risk, Compliance, Legal, and Finance on outsourcing and third-party risk matters
- Oversee vendor performance review processes conducted by business units to ensure accountability and continuous improvement
- Embed a culture where governance enables scale rather than slows it down
- Facilities & Workplace Operations
- Lead facilities management across multiple locations during rapid expansion
- Ensure safe, secure, compliant, and employee-friendly workplaces
- Oversee office expansions, fit-outs, relocations, and infrastructure projects
- Implement scalable workplace standards suited for a fast-growing fintech
- Ensure business continuity planning for physical operations
- Administration & Corporate Services
- Oversee front office, asset management, travel, records management, and general corporate services
- Institutionalize SOPs, workflows, and controls to ensure scalability and audit-readiness
- Continuously improve service delivery standards
- Leverage technology and automation to modernize administrative operation
- Leadership, Governance & Scale
- Act as a trusted deputy to the functional head
- Independently run the function end-to-end when required
- Build, mentor, and scale internal teams and vendor-managed staff
- Reduce single-point dependencies by strengthening leadership depth
- Establish governance forums, dashboards, MIS, and executive reporting
- Drive cross-functional collaboration with HR, Finance, IT, Legal, Risk, and Business teams
- Lead strategic and special projects related to corporate operations
Qualifications & Experience
- 5–7 years of experience in corporate services, facilities, administration, or operations
- Experience in fintech, BFSI, regulated institutions, or high-growth environments strongly preferred
- Proven track record managing complex vendor ecosystems and multi-location operations
- Hands-on experience with vendor governance, accreditation, and regulatory audits
- Strong commercial acumen with negotiation and contract management expertise
- Demonstrated success building and leading multi-layered teams
Key Competencies
- Strong execution capability with sound judgment
- High ownership mindset; calm and decisive under pressure
- Comfortable navigating ambiguity in fast-paced scale environments
- Strong stakeholder management and influencing skills
- Process-oriented but pragmatic — control-focused without bureaucracy
- Trusted leader who can step in, stabilize, and drive results
