With more than 20 years of presence in financial services, OneRoyal is an award-winning, multi-licensed global broker, recognized for its strong regulatory foundation and dedication to delivering excellence. The company operates in full compliance with international regulatory standards and is licensed and regulated by ASIC, CySEC, VFSC, and FSA. OneRoyal offers online CFD trading across a diverse range of asset classes. With a global workforce of 200 talented professionals, the company fosters a dynamic, collaborative, and performance-driven environment that supports innovation and professional growth.
We are looking for a System Administrator with hands-on experience in CRM systems and basic knowledge of Zendesk or any other ticketing system. The successful candidate will support the day-to-day administration, maintenance, and optimization of internal systems, ensuring smooth operation across departments. This role is ideal for someone detail-oriented, technically inclined, and eager to grow within a fast-paced financial services or forex environment.
Responsibilities
- Assist in the daily management and maintenance of the company’s CRM system
- Create, modify, and deactivate user accounts and permissions
- Monitor system performance and report any technical issues
- Support data accuracy, uploads, and system clean-up tasks
- Assist in implementing new workflows, automations, and configurations
- Support the administration of Zendesk, including ticket views, triggers, automations, and user roles
- Assist in monitoring ticket flow and ensuring proper routing
- Generate basic reports on ticket performance and team metrics
- Help optimize support processes within Zendesk
- Provide first-level internal support for system-related issues
- Liaise with external system providers when technical escalation is required
- Assist in testing new features, integrations, and system updates
- Maintain proper documentation of system configurations and processes
Requirements
- Bachelor’s degree in Information Systems, Business, IT, or related field
- 1–2 years of experience working with CRM systems
- Basic knowledge of Zendesk is preferred or experience with any other ticketing system including ticket management, triggers, views, and user setup
- Strong attention to detail and problem-solving skills
- Good understanding of system logic, workflows, and data management
- Basic knowledge of Excel and reporting tools
- Ability to work independently and manage multiple tasks
- Experience in financial services or the forex industry will be considered an advantage
- Basic knowledge of APIs or system integrations will be considered an advantage
- Understanding of automation processes within CRM systems
Benefits
- Comprehensive private medical insurance
- Performance-based end-of-year bonus
- Hybrid working arrangement
- Ongoing training and professional development opportunities
- Twenty-one (21) working days of paid annual leave
- Opportunity to work in an international work environment
What your hiring experience looks like
- Interview with a Talent Acquisition Specialist (30 minutes)
- Interview with the hiring manager (1 hour)
- Interview with the HOD (1 hour)
