Nomia is transforming the way organizations manage tail spend procurement.
Our AI-powered SaaS platform combines cutting-edge technology with deep human procurement expertise to simplify sourcing, drive compliance, and unlock measurable value.
With a fast-growing global customer base and teams across London, Dubai, Singapore, Krakow, Chicago, and India, we’re building a rocket ship for growth, and we’re looking for passionate, high-impact people to join us.
The Role
As the Tech Ops Support Engineer, you will play a vital role in ensuring the stability, reliability and efficiency of Nomia’s applications.
You will manage all technical support requests from customers and internal teams with minimal disruption to sprint planning.
Roles and Responsibilities
- Ensure there is an effective ticketing system for collecting support requests.
- Document solutions and best practices, and establish and manage a searchable knowledge base to limit new tickets.
- Act as a bridge between customers / internal teams and the Engineering and Product teams.
- Provide first level support and advanced technical support, resolving issues independently where possible.
- Diagnose and conduct forensic investigations to identify the root cause of issues.
- Refer issues and create Jira tasks for Engineering or Product as required.
- Collaborate with engineers, QA and infrastructure teams to resolve escalated issues.
- Respond to customers / internal teams as appropriate, in a timely manner, while meeting SLAs.
- Establish reporting to identify trends and issues, and to demonstrate resolution performance.
- Train and mentor internal team members and customers on product specifications, usage and troubleshooting.
- Monitor application performance and system logs for irregularities.
- Identify recurring issues and recommend long-term fixes or enhancements.
Qualifications/Skills
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in software engineering or technical support roles.
- Experience in Jira, and support ticketing systems.
- Exposure to some or all: APIs, PostgreSQL, Docker, Node.js, Nest.js, React.js, JavaScript/TypeScript, Python, etc.
- Experience in software development life cycle, DevSecOps principles, and Agile methodologies.
- Experience in management of cloud platforms (AWS, Azure, or GCP), Azure preferred.
- Experience with log analytics and observability tools (Datadog, New Relic, Splunk, etc.)
- Interest in emerging technologies and technical advancements in full stack software.
- Excellent analytical and problem-solving skills with strong attention to detail.
- Excellent teamworking, collaboration, and organisational skills.
- Excellent English-language verbal and written communication skills
General Information
- Adhere to Nomia’s data protection and information security policies at all times.
- Promote diversity and inclusion in line with Nomia’s core values.
- This is a hybrid role, with three office days per week required, potentially more during training or as requested by your supervisor.
- Contribute to continuous improvement in systems and processes.
- Please note that this role description is a guideline, and duties may evolve over time.
