Key Responsibilities
Respond to inquiries: Promptly and professionally address customer questions, concerns, and requests through live chat.
Troubleshoot and resolve problems: Identify, analyze, and provide effective solutions for product or service issues, escalating complex problems to relevant departments when necessary.
Provide product information: Maintain expert knowledge of the company's products and services to give accurate and comprehensive information.
Manage multiple chats: Multitask effectively to handle several customer conversations simultaneously while maintaining quality and efficiency.
Document interactions: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in a CRM system or internal database.
Meet performance targets: Strive to achieve or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores (CSAT), and resolution time.
Uphold company policies: Follow communication guidelines, procedures, and policies to ensure consistent service delivery and compliance.
Gather feedback: Collect customer feedback and report emerging trends or common pain points to help improve products, services, and overall processes.
Chat Support
Taguig, National Capital Region, Philippines, Philippines
Chat Support
Davao Region, Philippines, Philippines
Chat Support
Baguio City, Cordillera Admin Region, Philippines, Philippines
Product Support Associate (Live Chat)
Metro Cebu, Philippines
Chat Support Agent
Philippines, Philippines
Chat Support Agent
Philippines, Philippines
