Hardware Program Manager

Who we are

About BBPOS

BBPOS is one of the world leaders in payment devices and the inventors of mPOS technology. BBPOS products are used by large retailers and leading online platforms across multiple industries. BBPOS is engaged in the business of manufacturing and supplying mobile and smart point-of-sale hardware, and the underlying software and infrastructure to deploy, manage, and monitor those devices. BBPOS is now part of Stripe’s Terminal business since the acquisition in March 2022.

About the team

Post acquisition, the BBPOS team is now an extension of the Stripe Terminal team. Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal Team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. Stripe Terminal is built atop the Stripe Payments Platform, letting businesses maintain a single view of their customers and sales across online and offline channels. They can also take advantage of Stripe’s integrated payments capabilities, including initiating a subscription in-store with Stripe Billing and letting SaaS platforms and marketplaces accept in-person payments with Stripe Connect.

About Stripe Terminal

Stripe's mission is to increase the GDP of the internet by building the economic infrastructure for online business. Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal Team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. Stripe Terminal is built atop the Stripe Payments Platform, letting businesses maintain a single view of their customers and sales across online and offline channels. They can also take advantage of Stripe’s integrated payments capabilities, including initiating a subscription in-store with Stripe Billing and letting SaaS platforms and marketplaces accept in-person payments with Stripe Connect.

Who you are

We are looking for a Hardware Program Manager who has led NPI hardware developments from concept through manufacturing ramp. This is someone who has experience working with internal hardware & software engineering teams, contract manufacturers and component suppliers to help launch next generation point of sale hardware and accessories on schedule and at exceptional quality. The ideal candidate is a self-starter who takes ownership of the program, possesses a strong sense of urgency, and enjoys critical thinking and problem-solving. This person should be skilled at partnering with a wide variety of stakeholders, inspiring confidence, and influencing timely, data-driven decisions.

What You'll Do

• Lead and drive high-priority hardware programs from concept to mass-production for point-of-sale products and accessories.
• Own the end-to-end program schedule and budget. Drive the internal cross-functional and external vendor teams to meet required milestones
• Lead the core hardware cross-functional team and coordinate across product, software, logistics, GTM teams to ensure program success.
• Own executive communication on program status, issues, risks, and mitigations.
• Effectively communicate complex technical programs to cross functional teams as well as senior leadership, ensuring all critical details are clearly conveyed, and influence timely, data-driven decisions.
• Lead the design, development and NPI build during POC, EVT and DVT phases, including build matrix definition and unit allocation.
• Provide onsite support with the cross-functional teams for timely resolution of in-line issues.
• Monitor engineering and reliability validation status, assisting teams in failure analysis and corrective actions.
• Manage bug tracking and ensure timely closure using issue tracking tools.
• Support in the PVT phase, coordinate with the product team on the launch plan and lead early field failure analysis efforts.
• Assume complete ownership of the program, strategically balancing delegation with a hands-on approach to ensure timely resolution of any issue and program success.

Minimum requirements

• 5+ years demonstrated experience in hardware engineering program management.
• Have worked on multiple system or subsystem hardware products. You don’t need to be an expert specifically in payment devices, but you need to be conversant enough to pick up the domain knowledge, ask the right questions and spot the real risks.
• Experience working with multiple Asia-based suppliers and contract manufacturers.
• An extremely responsive and collaborative team-player mentality.
• Bachelor's degree in a related field or equivalent experience.

Preferred Qualifications

• Experience working in payment devices or consumer electronics.
• Familiarity with payments related hardware certifications e.g. EMVco L1, L2 and PCI.
• Fluency in English, Mandarin