Responsible for providing oversight of customer service staff. Primary duties may include but are not limited to:
Establishes departmental policies and procedures
Prepares and communicates information to appropriate parties regarding dental programs, procedures, changes, and government mandated disclosures
Serves as mentor to lower leveled managers
Serves as subject matter expert for other areas of the company as well as within the department
Has accountability for deliverables of a third party or vendor
Manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs
Develops and manages annual operating budget
May be assigned to special project work consistent with the role and as dictated by the needs of the business
Audits to monitor efficiency and compliance with policies
Prepares specialized reports
Hires, trains, coaches, counsels, and evaluates performance of direct reports
Qualifications:
Requires BA/BS; 2-3 years previous management experience and 5 years customer service experience; or any combination of education and experience, which would provide an equivalent background.
