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IT Operations Lead

Concepcion Industrial Corporation

2.4
1 review
Concepcion Industrial Corporation
Job Type   /   Job Level
Full-time   /   Junior Executive
Company Location
Philippines
  • Lead and oversee daily Service Desk operations across all entities.
  • Ensure timely resolution of incidents, service requests, and escalations.
  • Act as the primary escalation point for complex IT issues.
  • Monitor SLA compliance and service performance metrics.
  • Coordinate with infrastructure, applications, and third-party vendors as needed
  • Drive continuous improvement initiatives to enhance user experience and service efficiency.

Minimum Qualifications

  • Lead and oversee daily Service Desk operations across all entities.
  • Ensure timely resolution of incidents, service requests, and escalations.
  • Act as the primary escalation point for complex IT issues.
  • Monitor SLA compliance and service performance metrics.
  • Coordinate with infrastructure, applications, and third-party vendors as needed
  • Drive continuous improvement initiatives to enhance user experience and service efficiency.
Jobs in Philippines   »   Jobs in Muntinlupa City, National Capital Region, Philippines   »   IT Operations Lead

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