Department
Customer Service - Cauayan
Employee Type
Probationary
🚀 Now Hiring: Customer Service Agent – Cauayan (CYZ) | Join the 1Aviation Team!
Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Cauayan (CYZ). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you!
✈️ Job Overview
As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.
💼 Key Responsibilities
- Represent 1Aviation’s Vision, Mission, and Core Values in all passenger interactions.
- Ensure full compliance with aviation safety, security, quality, and customer service standards.
- Handle check-in, boarding, and gate operations according to airline procedures.
- Attend daily pre-flight and post-flight briefings.
- Maintain cleanliness and order at check-in counters and boarding gates.
- Respond to guest inquiries and complaints with empathy and professionalism.
- Assist with disruption management and escalate complex issues when needed.
- Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
- Provide special handling assistance for VIP, PWD, and elderly passengers.
- Stay onsite post-flight for up to 30 minutes to manage any flight returns.
- Perform additional tasks assigned by the Station Supervisor.
🎯 Qualifications
- Must be a bachelor’s degree holder, preferably in Hospitality Management, Tourism, or a related field
- Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
- Service-oriented and committed to delivering high-quality guest experiences
- Strong communication and interpersonal skills
- Ability to stay calm under pressure and solve problems effectively
- Willing to work in a rotating shift schedule, including weekends and holidays
📍 Work Location:
Cauayan, Isabela – within proximity of the Cauayan airport
✅ Why Join Us?
- Be part of a fast-growing aviation company with strong values
- Work in a dynamic, people-first environment
- Enjoy career development opportunities and training support
- Make an impact on passenger experience and airport operations
🚀 Apply Now!
If you're ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team!
Experience Range Range (Years)
0 - 5 years
Job posted on
2025-08-19
