Job Description
About Us:
Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.
About The Role
We are looking for a Tech Support Engineer (Java) with a strong Site Reliability Engineering (SRE) mindset to provide L3 production support for large-scale, distributed systems. The role operates in a rotational (Afternoon / Evening) multi-shift environment and focuses on incident management, system reliability, observability, root cause analysis (RCA) and automation.
Key Responsibilities
- Provide L3 production support
- Own and resolve P1/P2 incidents within defined SLAs
- Participate in on-call rotations and incident bridges
- Perform root cause analysis (RCA) and implement permanent fixes
- Debug and enhance Java-based applications and microservices
- Develop hotfixes, patches, and configuration changes
- Improve system reliability, availability, performance and scalability
- Reduce operational toil through automation and tooling
- Design and maintain monitoring, alerting and dashboards
- Analyze logs, metrics, and distributed traces
- Create and maintain runbooks, SOPs and incident playbooks
- Contribute to blameless post-incident reviews
Technical Skills
Required Skills & Qualifications:
- Java (8+), Spring, Spring Boot
- Microservices architecture, REST APIs
- Multithreading and concurrency
- Production debugging and troubleshooting
- JVM performance tuning, garbage collection, memory analysis
- Databases: SQL databases, MongoDB, ClickHouse
- Observability tools: ELK, Splunk
- Monitoring: Prometheus, Grafana, Datadog, New Relic
- Distributed tracing: OpenTelemetry, Jaeger, Zipkin
Nice-to-Have Skills
- Cloud platforms: AWS, Azure, GCP
- Docker, Kubernetes
- CI/CD pipelines: Jenkins, GitHub Actions, GitLab CI
- Infrastructure as Code: Terraform, Helm
- SRE concepts: SLIs, SLOs, error budgets, capacity planning, load testin
Shift & Support Requirements
- Willingness to work in a rotational (Afternoon / Evening) shift model
- Participation in on-call schedules
- Ability to handle high-pressure production incidents
Experience & Education
- Bachelor’s degree in Computer Science, Software Engineering or equivalent experience
- 2–5 years of experience in Java development, production support, SRE or DevOps roles
What Success Looks Like
- Reduced incident frequency and MTTR
- Improved system reliability and observability
- Fewer recurring production issues
- Predictable, well-documented operational processes
Shift Timings: Rotational (Afternoon Shift, Evening Shift)
What We Offer
- Tax-free salary structure.
- Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.
- Collaborative and innovative work environment.
- Continuous learning and professional development opportunities.
- Exposure to international teams and large-scale data platforms.
Role Code:
#ST26Q1TSE
