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Customer Support Representative ? With Performance Incentives

Transec BPO

3.0
1 review
Transec BPO
Job Type   /   Job Level
Full-time   /   Fresh/Entry Level
Company Location
Philippines
WHY JOIN OUR TRANSEC TEAM?

  • HMO and incentives
  • Represent one of the top leading brands in PH
  • Non-toxic account with real work-life balance

Essential Job Functions

  • Assist customers via phone, email, and chat regarding product information, price inquiries, complaints, delivery follow ups, placing of orders, etc.
  • Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
  • Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
  • Coordinate with several branches and departments to resolve customer concerns and/or requests.
  • Ensure pending concerns are attended to in a timely manner and escalate as needed.

Skills & Qualifications

  • Open to fresh graduates with no experience.
  • 6 months experience in customer service is a plus.
  • Basic knowledge in using Microsoft Word and Excel.
  • Understandable writing and speaking skills in both English and Filipino.
Jobs in Philippines   »   Jobs in Pasig, National Capital Region, Philippines   »   Customer Support Representative ? With Performance Incentives

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