Role Description
Why Join 7-Eleven Global Solution Center?
When you join us, you will Take Ownership – Within a product area, the teams will own end-to-end delivery of
solutions. The teams will be entrusted with responsibility and ownership for the delivery of products. They will also
support the local teams in each country in integrating new digital assets with existing systems Challenge Yourself –
Products built in Bangalore will be deployed across our network of convenience stores, supporting over a billion
transactions per year. If you are up for a challenge like never before, step forward. Build Solutions for Scale – We
have over 80,000 stores in over 18 countries dealing in a diverse range of products. The product team will build
digital solutions to be deployed at scale, supporting our business operations spread across the globe. Move Around
and Grow - Cross-functional learning is not just allowed at 7-Eleven; it’s applauded. We’ve got the size, stability, and
resources that make it possible for employees to find rewarding careers Lead and Serve - 7-Eleven has always been
About Serving The Needs Of Our Customers And Community.
Why We Exist, Our Purpose and Our Transformation
7-Eleven exists to be a customer-obsessed, digitally enabled organization, seamlessly linking our physical stores with
digital products and services. Our purpose is to redefine convenience by continually delivering best-in-class customer
experiences and solutions in an environment where consumer demand is rapidly changing. By anticipating customer
needs, we develop and deploy platforms that allow customers to shop, pay and receive products and services how
they choose. For our success, we are executing a cultural change underscored by leadership principles and supported
by realigning organizational resources and processes.
Summary
7-Eleven is seeking a Sr Cloud Engineer who is comfortable working in a challenging and diverse environment
to take ownership of our MS Azure infrastructure. You will also provide escalation level support to internal
team members and external clients via phone, email, chat or in person. Candidates should be highly
motivated, self-motivated and have excellent analytical, organizational and communication skills. They must
be a strong team player able to lead, train and collaborate with others. A CCIE or similar certification is
preferred.
Responsibilities
- Ensure all aspects of the entire enterprise Azure environment is architecturally sound and highly available
- Research existing and emerging technologies that align with business requirements and provide effective
solutions based upon extensive professional experience, industry best practices, knowledge of industry
technologies through formal training and/or self-study.
- Participate in a 24x7 shift rotation as required by the team.
- Evaluate the current Azure architecture and develop action plans to make necessary improvements.
- Develop and maintain accurate support documentation in a knowledge repository
- Perform environment performance monitoring, trending, and capacity planning for the Azure infrastructure
- Analyze, diagnose, and resolve customer issues within the 7-Eleven core infrastructure environment
- Provide Tier 3 and Tier 4 technical support for 7-Eleven’s Azure infrastructure
- Collaborate with 3rd party vendors to ensure the Azure environment stays operational
- Other duties as assigned.
