Job Overview
ibex. Pakistan is looking for a Technical Support Specialist within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for highly talented people with Computer Science Background & Computer certifications for troubleshooting who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
Job Description
- Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
- Assist customers with their items purchased through ecommerce website
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
- Providing alternatives to products/items, which are not available on the ecommerce website
- Follow standard processes and procedures when it comes to providing the resolution
- Staying up to date with latest updates on system information, process changes and future updates
Job Requirements
- Excellent Written and Verbal English communication
- Must have at least 40 WPM
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Graduation or Above in Computer Sciences
Career Growth Opportunities at ibex. Pakistan
This ibex. job role offers career growth pathways, depending on performance and interest, including:
- Customer Service Representative Supervisors/ Team Lead
- Office Administrator / Operations Coordinator
- Training Specialists
- Cross-campaign growth for more exposure
- Cross-departmental growth for specific interests like marketing, IT, HR, etc.
Perks & Benefits
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
