Handles and processes room reservations and extensions
Responds promptly to guest inquiries across all booking channels
Reviews daily arrivals and notes special requests
Performs exceptional customer service, puts guests satisfaction as a top priority, and can remain calm, courteous, and warm at all times
Collects guest information and updates guest profiles
Administer and perform all cashier functions and ensure payment collections are intact and accounted for at all times
Proactively upsell rooms to increase revenue
Assist showroom and maintain good knowledge of the hotel, its services and features, as well as familiarity of the neighborhood
Attend to and resolve guest concerns and complaints with grace and sense of urgency and escalate to immediate superior and/or to other concerned departments if and when needed
Reports any unusual occurrences or requests to the immediate superior
Maintains neat and clean Front Desk and monitors and be responsible for Front Office equipment and supplies
Prepares/generates daily Front Office reports
Obtains feedback from guests and encourages them to share positive commendations online
Work closely with Housekeeping department to keep room status up to date and with Maintenance department for maintenance and repair works
Perform safety and emergency procedures when needed
Qualifications
Graduate of Hotel and Restaurant Management or any related course and/or has previous work experience/internship as a Hotel Front Desk Agent, Receptionist or similar role,
Fresh graduates are encouraged to apply.
Experience with Opera or other similar hotel reservations software is an advantage
Amenable to work on shifting schedules (morning, mid, and graveyard) and willing to work on weekends and holidays
