About IDfy
IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech, we’re solving trust challenges, making compliance easy, fraud detection smarter, and onboarding seamless. Our clients include HDFC Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. With more than 13+ years of experience and 2 million verifications per day, we are pioneers in this industry.
IDfy’s three platforms- OnboardIQ, OneRisk, and Privy - come together to form one seamless solution enabling trust.
- OnboardIQ - An onboarding platform that accelerates growth with frictionless omni-channel onboarding, while mitigating fraud and improving quality of account.
- OneRisk - A fraud and risk management platform to mitigate financial, legal, and reputational risks and avoid losses with proactive fraud prevention. It covers individual risk, entity risk, and asset risk.
- Privy - A privacy and data governance platform to ensure DPDPA compliance through trust and privacy governance suite and avoid monetary and reputational loss.
From opening a bank account to landing a job, from securing a loan to making a payment—IDfy is there, ensuring that trust is built, fraud is eliminated, and businesses can operate with confidence.
We work fully onsite on all days of the week from our office in Indiranagar, Bangalore.
We're a perfect match if you have-
Are a graduate with a minimum of 3-6 years of technical product support experience with following skills:
- Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management
- An ability to "understand" data and analyze logs to help investigate production issues and incidents
- Hands on experience of Cloud Platforms (GCP/AWS)
- Experience creating Dashboards &Alerts with tools like Metabase, Grafana, Prometheus
- Hands-on experience with writing SQL queries
- Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch)
- Knowledge of Scripting language like Elixir/Python is a plus
- Experience inKubernetes/Dockeris a plus.
- Has actively worked on documenting RCA and creating incident reports.
- Good understanding of APIs, with hands-on experience using tools like Postman or Insomnia.
- Knowledge of ticketing tool such as Freshdesk/Gitlab
In this role you will:
- Defining monitoring events for IDfy's services and setting up the corresponding alerts
- Responding to alerts, with triaging, investigating and resolving resolution of issues
- Learning about various IDfy applications and understanding the events emitted
- Creating analytical dashboards for service performance and usage monitoring
- Responding to incidents and customer tickets in a timely manner
- Occasionally running service recovery scripts
- Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis
